AI Knowledge Assistant

Support Answers with Approved Knowledge

AI trained on your treatments, pricing, and clinic policies. Provide accurate information 24/7 while reducing repetitive questions to your staff.

Book a Demo See Knowledge Base Demo

Trained on Your Content Approved Knowledge Configured Availability

AI Receptionist AI Marketing Specialist AI Patient Coordinator AI Knowledge Assistant AI Reputation Manager

Scope

Agree the workflow

Test

Check staff handover

Review

Measure your pilot

Features

AI Knowledge Assistant Capabilities

Your clinic's entire knowledge base available to patients 24/7

Knowledge Base

Comprehensive repository of treatment information, aftercare instructions, and clinic policies

FAQ Management

AI-powered semantic search across frequently asked questions with usage analytics

RAG Pipeline

Retrieval-Augmented Generation for accurate, context-aware responses from your content

Services Catalogue

Detailed service listings with descriptions, duration, pricing, and availability

Website Extraction

Automatically import content from your existing website to train the AI

Multi-Language

Knowledge base content available in multiple languages for diverse patients

Knowledge Types

What Your AI Can Answer

Train your AI on every aspect of your dermatology practice

Treatment Information

Botox, fillers, laser treatments, chemical peels - what to expect, duration, recovery

Pricing & Packages

Treatment costs, package deals, payment plans, insurance coverage

Pre & Aftercare

Preparation instructions, recovery guidelines, what to avoid

Location & Hours

Clinic addresses, opening times, parking, accessibility

Staff & Credentials

Dermatologist bios, qualifications, specializations

FAQs & Policies

Cancellation policy, consultation fees, refund policies

Technology

Powered by RAG Technology

Retrieval-Augmented Generation uses your approved content to support answers. AI can still make mistakes. Review the knowledge base, test answers and route clinical or uncertain questions to staff.

Answers grounded in your verified content
Semantic search across all knowledge sources
Automatic handoff when AI is uncertain
Easy content updates without retraining

Patient Question

"How long does Botox last?"

Knowledge Retrieval

Searches your content

AI Response

"Botox results typically last 3-4 months..."

Use Cases

Common Patient Questions Answered

Treatment information inquiries

Pre-care and aftercare instructions

Pricing and payment plan questions

Insurance coverage queries

Clinic location and hours

Staff credentials and specialties

Integrations

Import From Existing Sources

Automatically sync content from your website, documents, and practice management system

Pabau Full bidirectional sync for patients, appointments, and services Active

Cliniko Patient records and appointment synchronization Active

Dentally Practice management integration for dental-dermatology crossover Active

Security & Compliance

Patient Data Protection

Your knowledge base content is securely stored and processed

Closed AI Architecture

The AI runs on our own infrastructure — patient conversations never train shared models

UK GDPR

Data subject request handling with compliance-aligned automation

Audit Ready

Comprehensive audit trails and activity logging for system actions

Ready to Answer Patient Questions 24/7?

Let your AI Knowledge Assistant handle common inquiries while reducing support workload.

Free demo - Import your existing content - Go live in 24 hours