HexylMissed calls
Count unanswered enquiries and how many your team already recovers.
PILOT CHECK
Test phone answering and staff handover with Connect Calls.
DERMATOLOGY & SKIN CLINICS
EXPLORE YOUR WORKFLOW
Support your patients.
Give your team
room to focus.
Configure phone answering, messaging and administrative follow-up around your clinic. Agree the scope, contact permissions and staff handover before launch. AI can make mistakes; clinical decisions remain with your team.
Calls
Phone enquiries
Connect Calls
Chat
WhatsApp and web chat
Connect Messaging
Team
Staff-owned exceptions
Agreed handover
H
Beacon Skin Clinic
Illustrative conversation
MEASURE YOUR STARTING POINT
Where could better follow-up help?
Use your own records to identify an opportunity. A missed enquiry is not automatically a lost booking, and a booking is not revenue until it is completed and paid.
Missed appointments
Measure attendance, existing rebooking and available diary capacity.
PILOT CHECK
Agree contact permissions, timing and a route for concerns.
Unbooked enquiries
Track enquiries that are still eligible for follow-up. Exclude the calls counted elsewhere.
PILOT CHECK
Use supported channels and approved information; compare additional attended bookings.
Overdue follow-ups
Use a clinician-approved recall schedule rather than an assumed interval.
PILOT CHECK
Measure quarterly cohorts separately, then divide quarterly value by three for a monthly comparison.
Avoid counting the same person or appointment in several groups. Compare contribution after delivery costs and Hexyl charges; track staff capacity separately from cash savings.
PLAN YOUR FOLLOW-UP
Hexyl doesn't just answer calls.
It makes them.
Illustrative follow-up workflows to agree with your team. Phone outreach requires Connect Calls; WhatsApp requires Connect Messaging. Confirm supported outbound capability, contact permissions, timing and clinical escalation before enabling a workflow.
DNA REBOOK · ILLUSTRATIVE CALL
Hi, is that Tom?
Yeah, speaking.
It's Beacon Skin Clinic — just wanted to check in. You were due in with us yesterday for a skin consultation — making sure everything's okay.
Oh yeah, sorry — I completely forgot.
No worries at all — would you like me to find you another time?
Yeah, that'd be great.
I've got Thursday at 10:30 or Friday at 2pm — either work?
TRIGGER
Appointment marked as DNA in your booking system
TIMING
3 hours after missed appointment (same day) or 10am next business day
SAFETY RULES
✓Zero blame language — never says 'you missed' or 'no-show'
✓Welfare check before rebook ask
✓Clinical concerns require the agreed staff contact route
✓Voicemail? Leaves a welfare message, no appointment details
Agree an appropriate follow-up time and staff-owned exceptions.
MISSED LEAD · ILLUSTRATIVE CALL
Hi, is that Sarah?
Yes, that's me.
It's Beacon Skin Clinic — is now an okay time for a quick word?
Yeah, go ahead.
You got in touch with us recently about a mole check — just wanted to make sure you got everything you needed. Still thinking about coming in?
Yeah actually, I've been meaning to sort that.
Brilliant — have you got a day in mind, or shall I see what's free?
TRIGGER
Web form / WhatsApp / call enquiry with no booking after 4 hours
TIMING
24 hours from enquiry — voice call first, WhatsApp fallback at 72 hours
SAFETY RULES
✓Explain the reason for contact and respect contact preferences
✓One soft ask only — never pressures
✓Use approved prices and explain what requires a quote
✓Record opt-outs and apply them to future outreach
Agree timing and contact limits before enabling follow-up.
POST-TREATMENT · ILLUSTRATIVE CALL
Hi Mohammed, it's Beacon Skin Clinic — is now a good time?
Yeah, go ahead.
You were in with us about six weeks ago for your mole removal — just wanted to check in and see how you've been getting on.
Really well actually — it's healed up brilliantly.
Really glad to hear it. The team would normally suggest a quick follow-up at this stage — would you like me to find you a time?
Yeah, that makes sense.
You're booked for Thursday at 3pm. I've sent you a quick link — if you've got a moment to leave us a review, it really does make a difference.
TRIGGER
Appointment attended for eligible services (mole removal, biopsy, etc.)
TIMING
At the clinically recommended follow-up window (e.g. 6 weeks post-procedure)
SAFETY RULES
✓Invite eligible customers to leave an honest review, regardless of sentiment
✓Route complaints to staff through the agreed contact process
✓Clinical concerns routed to doctor, never reassured by AI
✓Positive, neutral and negative feedback use the same review invitation eligibility.
Clinical follow-up and service recovery are separate from review invitation eligibility.
A voice workflow you can test.
Test common enquiries, interruptions and requests for a person using your approved information. Response times and call quality depend on the connection and configuration. Confirm the fallback when a call or transfer cannot complete.
Calls
Phone answering
Choose Connect Calls
Scope
Approved information
Review answers with staff
Test
Interruptions and handover
Check your pilot scenarios
Review
Data handling and access
Read our privacy information
Illustration of a voice interaction
OMNICHANNEL CASCADE
Plan the next step after an unanswered call.
Connect Calls and Connect Messaging are separate products. Agree the handover, permitted contact channels, approved templates and supported booking actions before enabling follow-up. An unanswered call does not itself give permission to send a WhatsApp message.
Voice call
Use the agreed contact schedule
No answer? Check permission and timing
WhatsApp message
Approved template and supported booking actions
No response? Logged for review
Suppressed
Stop when permissions or agreed contact limits require it.
Agree contact limits, opt-out handling and staff review before launch.
B
Beacon Skin Clinic
Illustrative conversation
YOUR SCENARIO
Explore the value of additional bookings.
Enter your own figures and assumptions. This is a planning scenario, not a forecast of Hexyl performance or a measurement of lost revenue.
EVERYTHING YOUR CLINIC NEEDS
Tools to support your clinic team.
AI Voice Receptionist
Phone answering with Connect Calls. Agree approved answers, supported booking actions and staff handover.
Configured Follow-up
Agree permitted outreach, supported events and clinician-approved recall schedules before launch.
WhatsApp + SMS Automation
Use approved templates and permitted channels. WhatsApp conversations require Connect Messaging; phone calls require Connect Calls.
Digital Intake Forms
Plan forms and data transfer around the supported connection. Verify receipt and handle failures with staff.
Google Review Collection
Invite eligible customers to leave an honest review regardless of positive, neutral or negative feedback.
Hexyl Reach — Coming Soon
Advertising tools are planned and are not included as an available product. Check current availability before purchase.
Knowledge Base & FAQ
Semantic search across your services, pricing, and procedures. Powers the AI agent's answers.
Data Handling Review
Review the current privacy information, provider arrangements and your responsibilities before handling patient data.
Practice Management Sync
Agree a supported practice-management connection and test the specific records and actions needed.
Meet Your AI Team
AI tools that support your team.
Choose the administrative tasks you want to support. Agree the products, connections, permissions and staff responsibilities, then test the workflow before launch.
AI Receptionist
Supports: Front Desk OfficerCatch Every Patient Call, Around the Clock
AI Marketing Specialist
Supports: Marketing AgentExplore Planned Advertising Tools
AI Patient Coordinator
Supports: Administration AgentTurn every inquiry into a booked appointment
AI Knowledge Assistant
Supports: Patient SupportSupport Answers with Approved Knowledge
AI Reputation Manager
Supports: Practice ManagerInvite Honest Customer Feedback
More Coming Soon
Expanding your AI workforceExplore planned tools with our team. Availability and scope are confirmed before purchase.
AI Billing Assistant
AI Inventory Manager
AI HR Assistant
EVALUATE A PILOT
Decide using your own evidence.
Baseline
Record current enquiries, bookings and staff time.
Scope
Agree supported channels, connections and exceptions.
Quality
Review answers, handover and customer experience.
Value
Compare attended bookings, delivery costs and subscription charges.
EXPLORE YOUR NEXT STEP
Ready to plan
Ready to plan
your first workflow?
Choose the products you need, explore an available demo and review your package before onboarding. Confirm usage, setup, connection costs and the agreed terms before purchase.
Review current prices
Agree support arrangements
Define your workflow
Plan setup and testing
✓ Review the agreed terms
✓ Check data responsibilities
✓ Agree your connections
✓ Check cancellation terms